1Red support: how to reach the team and what it can do

Players in eligible countries can reach 1Red through live chat (24/7, round button bottom right) or [email protected] (any time, free). Support cannot make an exception for UK residents: the exclusion is part of 1Red's rules.

Two ways to get help

Channel	Where	Hours
Live chat	Round button, bottom right	24/7
Email	[email protected]	Any time

What to include

Your account email and a short description with times and amounts — for crypto, also the coin and network. Never send your password or full card number.

Requests by email

Self-exclusion (from your registered address only), closing the account, changing personal details or the login email, and data requests.

Account holders outside the UK.

Go to 1Red

Making a complaint

Write to [email protected] with the subject «Complaint», your name, phone number, a detailed description and dates. You get confirmation within 24 hours and a written, reasoned decision within 8 weeks, in English. The game server log decides disputed results.

Avoiding scams

Messages asking for your password, a code or a payment to unlock winnings — or promising UK residents a way in — do not come from 1Red. Report them to [email protected]. More: About, FAQ, Payments, Sign up, App, Gambling safely.

Support FAQ

Can support make an exception for UK residents?

No.

How fast are complaints handled?

Confirmation within 24 hours, decision within 8 weeks.

Eligible countries only.